Shipping policy
Last updated: September 1, 2026
This Shipping Policy explains how and when your Seralice order is processed, shipped, and delivered. Our goal is to be completely transparent about timing and costs so you know exactly what to expect after you place your order.
2.1 Shipping destinations
At this time, Seralice ships to addresses within the United States only, including the 48 contiguous states. We currently do not offer international shipping. If shipping to your location is not available at checkout, unfortunately we are not yet able to deliver to your area.
2.2 Order processing time
After you place an order, it enters our fulfillment queue and is prepared, labeled, and packed by our production partner. Standard order processing takes 1–2 business days.
Business days are Monday through Friday and exclude weekends and public holidays. Orders placed after our daily cut-off, on a weekend, or on a holiday will begin processing on the next business day. During major sale events, product launches, or holiday peaks, processing may take slightly longer, and we appreciate your patience during those periods.
2.3 Delivery / transit time
Once your order has been processed and handed to the carrier, estimated transit time within the United States is 2–4 business days.
Your total estimated time to receive an order is therefore approximately 3–6 business days (1–2 business days processing + 2–4 business days transit).
Please understand that these are estimates, not guarantees. Once a package leaves our facility, delivery is in the hands of the shipping carrier. Delays can occasionally occur due to weather, carrier volume, incorrect addresses, or other circumstances beyond our control. We are not able to guarantee an exact delivery date.
2.4 Shipping costs
We are pleased to offer free standard shipping on all orders within the United States. The price you see is the price you pay — there are no surprise shipping fees added at checkout.
2.5 Order tracking
As soon as your order ships, you will receive a shipping-confirmation email containing a tracking number and a link to follow your package. Please allow a few hours after receiving this email for the tracking information to update in the carrier's system.
If you have not received a shipping-confirmation email within 3 business days of placing your order, please first check your spam or promotions folder. If you still cannot find it, contact us at infoseralice@gmail.com and we will send you your tracking details.
2.6 Incorrect or incomplete addresses
It is the customer's responsibility to provide a complete and accurate shipping address at checkout, including apartment or unit numbers where relevant.
We are not responsible for orders delivered to an incorrectly or incompletely provided address, and we are unable to refund or replace orders lost for this reason. If you realize you entered the wrong address, contact us immediately at infoseralice@gmail.com; if the order has not yet entered fulfillment, we will do our best to correct it.
2.7 Lost, stolen, or "delivered but not received" packages
If your tracking status shows the package as delivered but you cannot locate it, please:
- Check around your property and with household members or neighbors.
- Wait 24–48 hours, as carriers occasionally mark packages delivered slightly early.
- If it still has not appeared, contact us within 7 days of the delivery date at infoseralice@gmail.com and we will help you open an investigation with the carrier and find a fair solution.
2.8 Questions
For any shipping question, write to us at infoseralice@gmail.com and we will respond within 24–48 hours, Monday to Friday.