Refund policy

Last updated: September 1, 2026

Thank you for shopping with Seralice. We create products we genuinely believe in, and we want every customer to feel completely confident ordering from us. This Refund & Return Policy explains, in full, how refunds work, what our 90-Day Money-Back Guarantee covers, and how to reach us if anything is wrong with your order. Please read it carefully before purchasing, as placing an order means you have read, understood, and agreed to the terms below.

1.1 Our 90-Day Money-Back Guarantee

We stand firmly behind the quality of our products. Every order placed on seralice.com is protected by our 90-Day Money-Back Guarantee.

This means that if, for any reason, you are not completely satisfied with your purchase, you may request a full refund of the product price at any point within ninety (90) calendar days from the date your order is marked as delivered by the carrier. You do not need a "reason" that we consider valid — if you are not happy, that is enough for us.

We offer this guarantee because skincare is personal, results build gradually with consistent use, and we would rather you try Seralice with complete peace of mind than hesitate at checkout.

1.2 Why we do not require you to ship the product back

Our skincare products are personal-care and cosmetic items that, for reasons of hygiene, safety, and consumer-health regulations, cannot be restocked or resold once they have left our fulfillment center. In addition, our products are produced and fulfilled on a made-to-order basis through our production partner.

For these reasons, we operate a "keep-it" refund policy: in most cases you will not be asked to physically return the product in order to receive your refund. This saves you the time, cost, and hassle of return shipping, and it means your refund can be processed faster. We simply ask that you contact us directly so we can verify your order and process your request.

1.3 How to request a refund — step by step

To request a refund under our 90-Day Money-Back Guarantee, please follow these steps:

  1. Send an email to infoseralice@gmail.com from the email address you used at checkout.
  2. Use the subject line: "Refund Request – [your order number]".
  3. In the body of the email, include:
    • Your full name as it appears on the order.
    • Your order number (found in your order-confirmation email).
    • The email address used at checkout (if different from the sender).
    • Optionally, a brief note on your experience — this is not required, but your honest feedback genuinely helps us improve.

Once we receive your email, a member of our team will review your request. We aim to respond to all refund requests within 24–48 business hours. If your order and request are valid and fall within the 90-day window, we will approve your refund.

1.4 When and how you receive your refund

Approved refunds are issued to the original payment method used at the time of purchase (for example, the same credit card, debit card, or PayPal account).

After your refund is approved, please allow:

  • 1–3 business days for us to process the refund on our side, and
  • 5–10 business days for your bank or card issuer to post the funds back to your account.

The exact timing depends on your financial institution and is outside of our control. The amount refunded corresponds to the product price paid. Please note that any original outbound shipping charges (where applicable) are non-refundable, although shipping is currently free on all orders.

1.5 Damaged, defective, or incorrect items

We take great care with every order, but if something goes wrong in transit or fulfillment, we will always make it right at no cost to you.

If your order arrives damaged, defective, leaking, or you received the wrong product, please contact us at infoseralice@gmail.com within fourteen (14) calendar days of the delivery date and include:

  • Your order number.
  • One or more clear photos of the product and its outer packaging showing the issue.

Once verified, we will, at your choice, either ship a free replacement or issue a full refund, including any applicable shipping. You will not be asked to return the damaged item.

1.6 Orders that cannot be cancelled or changed

Because we process and fulfill orders quickly (usually within 1–2 business days), there is only a short window in which changes are possible.

If you need to cancel or change an order (for example, to correct the shipping address or quantity), please email infoseralice@gmail.com as soon as possible. We will do everything we can to help, but once an order has entered processing or fulfillment, it can no longer be cancelled, edited, or redirected. In that case, you can still use the 90-Day Money-Back Guarantee after delivery.

1.7 Late or missing refunds

If more than 10 business days have passed since your refund was approved and you still have not received it, please take the following steps before contacting us:

  1. Check your bank account or card statement again.
  2. Contact your credit-card company or bank; there is often a processing delay before a refund is officially posted.
  3. If you have done both of the above and still have not received your refund, contact us at infoseralice@gmail.com and we will personally follow up until it is resolved.

1.8 Contact

All refund and return matters are handled by email at infoseralice@gmail.com. We are a small, dedicated team and we read every message. We will always treat you fairly and with respect.